"new online booking system worse than queuing at…"

I have been trying since Tuesday to get some repeat painkillers and cream (I've had them before but prescription lapsed). I filled out their online form in the Admin section under 'repeat prescriptions' but I was told to submit another form as it was 'medical' due to the prescriptions lapsing and it needs GP review. I put in the form that I have problems receiving calls during daytime due to poor mobile coverage. Someone still called, didn't get me and then cancelled the form as complete. I did another form and then a fourth because I made the mistake of doing the admin one mentioning prescriptions instead of medical again. Someone again called when I didnt answer and it was cancelled again. I submitted the correct form this morning, put clearly on it not to phone me between 9am and 4pm, and then a GP called me at 10.17am. I didnt get it and my appt has been cancelled again. This is bordering on farcical. I am told by the receptionist today that they close at 1pm, so there are no appointments after that time. I can't however get an appointment on another day and I have to submit form no. 6 tomorrow. I am expecting the same to happen again. The receptionist blamed the company that did the online service and the GP for the problems and that they have no control over when phone calls are made. It was better when we all had to queue at 8am for the daily lottery of appointments.