"Excellent service and professional practice"

I attended the Endoscopy Unit for an examination in May 2024.

All aspects of the visit were handled with outstanding professionalism and clear communication about what was being done.

Firstly the documentation which I had received to inform me and brief me for the visit was clear. Secondly I was received at exactly my appointment time at Russell Hall and taken to a room by a nurse to confirm my medical position and for me to understand what was going to happen in the visit. Having changed for the procedure I met the excellent team of three in the sigmoidoscopy unit. The lead nurse/ endoscopist was already briefed on my position but we went through the background again to ensure absolute clarity and at the same time I was informed of the details of the procedure. Any questions and concerns that I had were answered completely and I was guided into position. The procedure was then performed by the team and at all stages I was fully informed and at the same time engaging in other conversations with the friendly and clearly committed team. At the end of the session, again completed on time, I was given a verbal summary of the results and likely further action. Having finished, I changed back to my normal clothes and another professional took me through a summary of the sigmoidoscopy report.

I left the department feeling that I had been excellently treated in all aspects and that the professionalism was outstanding. In summary Ten out of Ten!!

On a final negative note, I thought that the car parking was terrible (not enough spaces), but I suspect you already know that!