"Careless administrative processes"

I have now had 2 instances where a referral for medication has been sent to my GP via email to this surgery and the letter has been ignored / not processed properly. The first instance was in February . A letter was sent to my GP via to the practice's email but it was not picked up. When I called to get an update on the letter, I was told that it had not been received. This has just happened again with a letter that was initially sent on the 11th April. I called the surgery today and it was claimed that this letter was never received. I have checked with the sender and both letters were sent to the correct email address but neither was processed properly. The result of this error is that I am without medication that I need. There is a serious issue with either the process or the people in this process - the Hurley and Riverside Practice are receiving important information regarding their patient care and are not processing it properly.