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Bad experience

Story from nhs.uk

"Bad experience "

About: Torbay Hospital

Went to A E at Torbay Hospital after being told to by 111 at 9.15 pm on Monday 13th May 2024 with chronic back hip and leg explained to them I had been suffering for 8 days was turned away after being triaged and told to go back home by a middle aged red haired nurse after I told her I was visiting my son who lives in Newton abbot I was told go back to chesterfield and consult my doctor has they could not help me very disappointed has I’m also in my 70s

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Responses

Response from Torbay Hospital last week
Torbay Hospital

Submitted on 22/05/2024 at 07:50
Published on nhs.uk at 07:51

Dear David Scott, Thank you for taking the time to provide feedback about the Torbay and South Devon NHS Foundation Trust (the Trust)– apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 01803 655838 (answer phone), or by email tsdft-feedback@nhs.net

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