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"Triage feedback"

About: Queen Charlotte's Hospital

Whilst I cannot fault the incredible Labour ward team for the safe delivery of our son, I have to say that my experience in Triage the same night was really concerning. I arrived very obviously in labour, with regular and painful contractions but was made to wait in a bay lying down (which was excruciating) while the Triage midwife insisted on monitoring the baby’s movements for over 30m. My husband was not allowed in so I laboured alone for over an hour. The only positive was gas and air being available. I was finally transferred to a separate room - partially dressed and with everyone waiting in Triage seeing and hearing me in labour - where the Triage nurse realised I was 5cm dilated. I was then rushed onto Labour ward where I gave birth in about 15m - my baby was very nearly born in Triage without my husband present. This was my second birth - I can’t imagine how much worse it would have been if it had been my first baby. I am leaving this review in the hope that procedures are looked at, as in my mind I should have been moved straight to the Labour ward when I arrived. I felt as though nobody believed I was in labour or in pain, as though I was making it up or exaggerating. It was also very embarrassing to be seen and heard in labour by complete strangers and with no privacy at this vulnerable time.

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Responses

Response from Queen Charlotte's Hospital 2 weeks ago
Queen Charlotte's Hospital
Submitted on 14/05/2024 at 14:40
Published on nhs.uk at 14:40


Imperial College Healthcare NHS Trust is very concerned about your feedback posted on NHS Choices and wishes to sincerely apologise to you for the experience you had in the Triage Unit at Queen Charlottes Hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the Lead Midwife and Service Manager. We would like to encourage you to contact PALS on either 0203 312 7777 or email imperial.pals@nhs.net

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