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Care Opinion

The staff are just wonderful

Posted By Nauna

"The staff are just wonderful"

About: Causeway Hospital / Gynaecology Causeway Hospital / Surgical 2

(as the patient),

After enduring A&E, a bed was located for me in the gynae ward where I stayed for 2 nights. I was very sick and not always tuned in but I much appreciated the excellent care of the staff there and the calmness of the  ward - just brilliant.

I was transferred to surgical ward 2, where I remained for 6 days. 

Yet again I honestly cannot praise all of the staff highly enough. They remembered me, they were caring, knowledgeable, on the ball, supportive and I could not have asked for better care.

The ward was clean, the food was good, the beds were changed daily and sometimes more often. The ward was so well run.  It was like a sanctuary after such a difficult medical time for me.

I really cannot say enough positive things about my care there. These ward staff are just wonderful. Despite there being quite a lot of agency staff working there, they were well informed and directed and they all said they enjoyed working there. 

A million thanks again - but despite the care I hope I don’t see them professionally again as I don’t want to be that ill again!

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Responses

Response from Deborah Dyson, Ward Manager, Surgical 2, Causeway Hospital, NHSCT 2 weeks ago
Deborah Dyson
Ward Manager, Surgical 2, Causeway Hospital,
NHSCT

Submitted on 16/05/2024 at 18:19
Published on Care Opinion at 18:19

Good Evening Nauna

My name is Deborah Dyson I am the ward Sr in Surgical 2. thankyou for taking the time to share your experience whilst on the ward.

The staff take pride daily in caring for all patients in a very busy challenging ward.

I was delighted to read that you found them "caring, knowledgeable, on the ball and supportive." Your feedback will be very much appreciated by the whole team who work tirelessly to ensure that a high standard of care is delivered.

Being in hospital can be very daunting and traumatic it is our job to ensure that you are cared for and recover as soon as possible.

I will pass on your feedback to my whole team.

I wish you well in your recovery.

Debbie

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Response from Brenda O'Neil, Lead Nurse, Gynaecology, NHSCT 2 weeks ago
Brenda O'Neil
Lead Nurse, Gynaecology,
NHSCT

Submitted on 16/05/2024 at 21:20
Published on Care Opinion at 21:20

Dear Nauna,

My name is Brenda O’Neill, I am the interim Lead Nurse for Gynaecology Antrim & Causeway. Thank you for taking the time to share your experience of care during you're stay. It is a pleasure to read such positive feedback. I am proud of our staff, who endeavour to make each patients journey a positive experience. I will share this feedback with the team, they will be delighted.

I would like to take this opportunity to wish you well..

Many thanks,

Brenda.

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