"Not an urgent treatment centre "

An awful trip to “UTC”.

Waited for 2hours which wasnt an issue.

Called in and instantly the nurse got my back up.

When i told her why i was there she rudely answered” “well why are you here? This is minor injuries, we cant do anything you should have gone to a&e”.

As somebody who is nervous with hospitals etc i was quite upset. I didnt want to waste peoples time and didnt know where else to go when in pain.

After getting really upset, partly due to pain partly due to nervousness i went to leave and she had no empathy. She said she cant do anything if im in a state. I tried calming down and agreed to being assessed.

She put my pain down to back pain which i didn't agree with. She then proceeded to tell me i wasnt listening and she was trying to give medical advice.

I repeated everything she said to show i was listening.

She was rude throughout, told me she had others waiting.

Told me to get physio and got back to my GP.

They cant do bloods/scans and its for injuries and nothing else. Despite what the website says.

I left crying and in a state from basically being gaslighted and she didnt even look back!

As a medical professional myself, i would never treat a patient like this.

Have some empathy and maybe try and understand why your patient is that upset.

Im angry at myself for saying sorry to the woman for getting upset when she was the one who caused it.

Difficult to know where to go nowadays with pain when you dont want to waste the nhs time.