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"Telephone call from Dr that did not happen "

About: The Long Melford Practice

I visited the surgery with my mother today as she was unwell, unfortunately she was unable to see the doctor, my mother was promised a phone call this afternoon by the doctor but it did not materialise. My mother has COPD and has a suspected chest infection and is really unwell. The service from this practice is so poor, this isn’t the first time I have experienced problems with this practice if I could rate the service I would be hard pressed to give it 2.

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Responses

Response from The Long Melford Practice 2 weeks ago
The Long Melford Practice
Submitted on 15/05/2024 at 12:37
Published on nhs.uk at 12:37


Thank you for your review. I'm really sorry to hear of your poor feedback.

I would like to look into what happened if you would be able to provide more information. You can contact us by emailing sgpfed.feedback@nhs.net

Thank you again for letting us know about your experience.

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