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Really upset

Story from nhs.uk

"Really upset "

About: Healthshare Ltd

Please please sort the horrible rude lady working in the building on the left. I had to use the toilet there as guided by the MRI staff. But the lady said I'm not allowed to use the toilet. I have never experienced this. I'm a patient with a appointment and I had to go toilet before my MRI scan and I wasn't allowed. I'm very very angry and upset about this. Even the MRI staff were disgusting with what I experienced. Please if you could contact me as I'd like to explain the situation.

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Responses

Response from Healthshare Ltd 2 weeks ago
Healthshare Ltd

Submitted on 13/05/2024 at 15:42
Published on nhs.uk at 15:42

Dear Sara, thank you very much for taking the time to provide feedback about your appointment at one of our clinics. We do take all of our complaints seriously and would like to look into your comments, if you would like us to do this please sent an email to pals@healthshare.org.uk with comment reference number: 1810621  and the name of the clinic you attended. Best regards Healthshare Group

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