"Atrocious discharge procedure"

Had to wait all day for my surgery due to late change in order. Was presented with an important decision to make regarding anaesthesia immediately prior to surgery and elected for Rapid Sequence Induction. I was pleasantly surprised when post surgery I spent the night in Bpc and not ward 7 as expected. The night staff on Bpc were fantastic. The following day however, the experience was less than satisfactory with language barrier issues which at times was challenging. The duty doctor responsible for discharge, in my experienceclearly had no interest in talking to patients. He was abrupt and couldn't leave quick enough. Repeated failure by him to complete discharge paperwork correctly ensued and I eventually decided to discharge without the paperwork & without a follow up appointment booked.

It is clear that from my experience most nursing and general support staff are caring, attentive and professional, this however was let down by a lack of process, which led to poor planning, and chaotic discharge or in my case lack of discharge. There was a clear lack of communication and accountability which perhaps underlines why the nhs is in a critical state.

Overall my stay at Bournemouth Private Clinic was pleasant and staff were mostly very attentive. The surgery team seemed competent which is reassuring, and I met with a physio briefly to see how I could manage crutches, however, there is a clear lack of process especially with discharge and aftercare. Which for me was non existant. Rbh in my experience requires significant changes around, process, procedures, continuous improvement and accountability. Until this happens it is likely to get worse.