"Extremely Dissapointing"

I previously had an ileostomy, which was reversed, 6 years ago ..Fittleworh were excellent.

I was discharged from a private hospital, four hours from home, five days ago, with a stoma and i’m now recuperating local to this hospital.

The NHS Community Nurse here was excellent ordering my ‘new patient’ supplies for next day delivery by courier.

On my chasing the delivery, Fittleworth couldn’t find me on their system, even by using their own order confirmation code.

Eventually they found me, having entered my date of birth incorrectly, and confirmed the delivery was out. Following no delivery and listening to their recorded phone conversation with the nurse, they confirmed their error and had dispatched to my home address !! Another delivery is supposedly on route to my temporary location here, I’m unable to track it as the code / postcode Fittleworth advised me to use is not acceptable to the courier’s App.

I’ve been given no e.t.a.

I can’t see the delivery arriving although I hope i’m wrong. It’s the weekend so I’m unable to follow this up if necessary … a new stoma patient just out of hospital recuperating … Stress I don’t need !!!

Their new computer system is seriously unfit for purpose.