This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

A rock in a very scary situation

Posted By severitywx65

"A rock in a very scary situation"

About: Galloway Community Hospital / Accident & Emergency Galloway Community Hospital / Trauma & orthopaedics

(as the patient),

A month ago i injured my hand and ended up with surgery. My after care had been solely handled by HCA Vicky and i really couldn't have done it without her.

I'm a terribly nervous person when it come to hospitals/doctors and injuries, but Vicky has been kind, patient and helpful and i actually find myself looking forward to my check ups with her. Personally my care in Stranraer and Dumfries has been fantastic and i can't complain about any of it, but Vicky and a young student nurse in Stranraer hospital the night i had my accident stick out. They were both calm and listened to my worries, and are bubbly personalities that are instantly likeable. 

I know i'm not the easiest patient to have but Vicky in particular had been a rock in a very scary situation and has made my visits to her something i can actually look forward to.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Alexis Brain, Patient Experience and Safety Manager, Patient Experience, NHS Dumfries and Galloway 3 weeks ago
Alexis Brain
Patient Experience and Safety Manager, Patient Experience,
NHS Dumfries and Galloway

Submitted on 14/05/2024 at 15:38
Published on Care Opinion at 15:38

Thank you for taking the time to share your story with us. I am sorry to hear that you injured your hand and found yourself requiring hospital care.

I am delighted to know that you have had such a positive experience under the care of our wonderful teams in both DGRI and in the Galloway Hospital. I have no doubt that Vicky and her team mates will be delighted to hear of your kind words, while we welcome all feedback, it is particularly nice for our teams to receive positive comments.

I will share your kind words with the teams to ensure that they are aware of your lovely compliments. I hope that you are now well on the way to recovery

kind regards

Alexis

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k