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They were all caring, friendly and professional

Posted By Gailp607

"They were all caring, friendly and professional"

About: Royal Infirmary of Edinburgh at Little France / Endoscopy

(as the patient),

I would like to thank all the staff in RIE Bronchoscopy Dept for the care I received before, during and after my procedure.

They were all caring, friendly and professional, and did their best to allay my anxieties throughout. I was also pleased to see the ward being cleaned while I was there.

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Responses

Response from Michelle Jack, Associate Nurse Director, Royal Infirmary of Edinburgh, NHS Lothian 3 weeks ago
Michelle Jack
Associate Nurse Director, Royal Infirmary of Edinburgh,
NHS Lothian

Submitted on 13/05/2024 at 17:32
Published on Care Opinion at 17:32

picture of Michelle Jack

Thank you on behalf of the team for this positive feedback I am pleased we were able to make a difficult time a little easier for you.

Take care.

Michelle

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Response from Anita Talbot, Senior Charge Nurse, Endoscopy, Royal Infirmary of Edinburgh, NHS Lothian 3 weeks ago
Anita Talbot
Senior Charge Nurse, Endoscopy, Royal Infirmary of Edinburgh,
NHS Lothian

Submitted on 13/05/2024 at 17:45
Published on Care Opinion at 17:45

Dear 'Gailp607'

Many thanks for taking the time to provide such positive comments to the team. I will pass it on to all the staff and the medical day case staff who looked after you in the ward.

Staff really appreciate receiving feedback from patients at any time and I am glad you were reassured throughout your experience. I hope you are recovering well at home.

Best wishes

Anita

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