"Unprofessional staff"

I have visited Queens Walk Practice twice for blood collection for test purpose and on both occassions I didn't have a good experience. On the most recent occassion, the person collecting the blood acted unprofessionally. After removing the needle, he placed a cotton swab on my hand at the area from where the blood was collected. I tried removing it after 15-20 seconds to see if the blood had stopped. At this moment he retorted saying that I don't listen to instructions and that I seemed to have been a really naughty person in the past. This type of unprofessional statements coming from the medical support staff is totally uncalled for. Instead, his job was to clearly explain for how long I should keep the cotton swab and apply the adhesive tape for cotton to stay at it's place, which he eventually did more than minute later. Moreover, he started explaining that he has done a perfect job and because I removed the cotton swab now there is a rash on my skin, whereas there was absolutely nothing at all and I wasn't feeling uncomfortable and didn't even complain about anything whatsoever. It's suggested that staff should maintain their behaviour within professional boundaries. Not happy with the way he behaved. Won't recommend this service to anyone unless the feedback is noted and the support staff is trained appropriately.