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Overall an excellent service

Posted By deltatb57

"Overall an excellent service"

About: General practices in Ayrshire & Arran Physiotherapy - South Ayrshire

(as a service user),

I saw Adam a physio at Templehill GP practice in Troon for help with a right shoulder and neck pain and tingling down arm.

He was friendly, polite and professional. He took a detailed history from me. He carried our appropriate examination and explained in detail with clear easy to understand language what he felt was the issue. He then assisted me with an exercise and showed me how to continue this at home.

There was an immediate improvement both in the way I felt and when he repeated an examination. He then gave me written instructions which he explained and also how often to do these. He gave me advice on continuing self care and reassured me that he felt I would improve but also to return if issue persisted.

Finally he added some blood tests to routine tests I was due to go for. Overall an excellent service

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Responses

Response from Danielle McNaught, Business Manager, Primary and Urgent Care, NHS Ayrshire & Arran last week
Danielle McNaught
Business Manager, Primary and Urgent Care,
NHS Ayrshire & Arran

Submitted on 16/05/2024 at 11:13
Published on Care Opinion at 11:13

Dear deltatb57

Thank you very much for taking the time to share your healthcare experience with us via Care Opinion.

I am delighted to hear that you received such friendly, polite and professional care from Adam, Physiotherapist at Templehill Surgery in Troon. This is a lovely example of the patient centred care that we strive to provide.

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to share your kind comments with Adam.

Please accept my best wishes in your recovery and thank you once again for taking the time to leave this feedback.

Kind regards

Danielle

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