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Fantastic service

Story from nhs.uk

"Fantastic service "

About: Royal Blackburn Hospital

My 16 year nephew fell off his skateboard and needed urgent care. We attended A and E Blackburn, yesterday evening. After checking in using the iPad and then speaking to the receptionist we waited in a busy waiting area. Other patients that had been waiting were seen by the team, we didn’t wait long to be seen. The nursing staff and doctors were excellent. Their care was flawless. I appreciate that it’s a busy urgent care, and people waiting in corridors on beds, and in the waiting room. But despite the difficulties the staff face, they should be given more credit than they receive. I am grateful to all for the job that you do. A huge thank-you from us both.

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Responses

Response from Royal Blackburn Hospital 3 weeks ago
Royal Blackburn Hospital

Submitted on 10/05/2024 at 08:51
Published on nhs.uk at 08:51

Dear Barbara,

Thank you for taking the time to tell us about your recent visit to the Emergency Department at Royal Blackburn Teaching Hospital with your nephew following a bad fall from his skateboard.

It is lovely to receive such positive feedback regarding the care and service your nephew received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services. You can contact us by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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