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"Parking fiasco"

About: William Harvey Hospital (Ashford)

We had an appointment at the fracture clinic. No problem it has a car park. Oh wait a minute, you can’t park in the fracture clinic car park even if you have an appointment as others without an appointment abuse it by parking there. Go and park in the main car park even though there are large numbers of parking spaces with bollards in front of them. Also bear in mind that most people in fracture clinic are there because they have mobility issues and therefore making them walk extra distances seems not to be patient friendly. Our visit was therefore not as smooth as it could have been.

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Responses

Response from Patient Feedback Co-Ordinator, Patient Voice and Involvement, East Kent Hospitals University NHS Foundation Trust last week
East Kent Hospitals University NHS Foundation Trust
Submitted on 09/05/2024 at 15:50
Published on Care Opinion at 15:50


Thank you for your feedback. I am so sorry that you had such difficulty with parking.

Attending appointments are stressful enough as it is without having to deal with parking issues too.

I will make sure to pass on your comments to management. If you would like to talk about your experience further please contact my team's email address which is ekhuft.patientvoice@nhs.net

Kind regards

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