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I was reassured and felt listened to.

Posted By Anngr73

"I was reassured and felt listened to."

About: Cardiology / Rapid Access Chest Pain Service

(as a service user),

I attended the rapid access chest pain clinic and would like to thank the ANP and physiologist for their professionalism, compassion and care.

I felt a bit of a fraud being there and had some concerns about possible future tests, but they were both so friendly and knowledgeable that I was reassured and felt listened to. 

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Responses

Response from Fiona Kennedy, Acting Senior Nurse, Clinical Care Group 2, NHS Tayside last week
Fiona Kennedy
Acting Senior Nurse, Clinical Care Group 2,
NHS Tayside

Submitted on 22/05/2024 at 10:14
Published on Care Opinion at 10:14

Dear Anngr73,

Thank you for this lovely piece of feedback. I am delighted to hear you had such a positive experience at the rapid access chest pain clinic. I am also pleased that your concerns were listened to and you left feeling reassured. I will be sure to pass this on to the team and we wish you well with your healthcare journey.

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Response from Debbie Letham, Chest Pain Service Senior Specialist Nurse, Rapid Access Chest Pain Service, NHS Tayside last week
Debbie Letham
Chest Pain Service Senior Specialist Nurse, Rapid Access Chest Pain Service,
NHS Tayside

Submitted on 27/05/2024 at 14:26
Published on Care Opinion on 28/05/2024 at 07:50

Thank you for your feedback. It is very kind of you and I am glad you felt reassured following your review and hope any other interactions with the department also go as well. I will pass your message to my colleague. Thanks again.

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