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Length of time

Story from nhs.uk

"Length of time"

About: Ealing Hospital

Arrived since 13.30pm and it is now 23.50. Waiting to see the medical team, even though was provided with a letter from the GP and advises that they were expecting us. Senior citizen, with various complications.

I understand they maybe business but being in A&E for over 10 hours when you have a heart condition and a diabetic is appalling. Such poor service

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Responses

Response from London North West University Healthcare NHS Trust last week
London North West University Healthcare NHS Trust

Submitted on 21/05/2024 at 13:52
Published on Care Opinion at 13:52

Dear Service User,

Thank you for taking the time to share your feedback with us.

I have shared your feedback with the service and they have apologised for your experience. We understand that waiting times in A&E's can be very difficult and more so when you have a health condition as you have stated.

If you would like an investigation or to share more of your experience with us may I suggest you contact our patients relation department on 020 8869 2026 or LNWH-tr.PatientRelations@nhs.net.

Kind Regards,

Emma Calnan- Patient Experience Officer

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