"Care on children's ward"

I took my 2 year old to A&E at DGH in Elgin today after he was burned with boiling water. I really appreciated being quickly seen (within 5 minutes of checking in at A&E) and being taken straight through to the paediatric ward. The staff there were fantastic, particularly Jamie the play leader, the doctor who assessed us and the nurses who put a dressing on my childs injury. Everything in the service was child friendly such as taking vitals in a fun way, the way the staff interacted and engaged, the design of the space and the toys provided. I really appreciated the way Jamie entertained and distracted my child during the dressing, which enabled the nurses to do a fantastic job with no upset or tears from my child whatsoever. It was lovely to see my child smile for the first time after a cold shower on his injuries (the only cause of tears during his visit!) when Jamie brought him a farm toy and this kept him really happy while we waited for assessment. Thank you so much to the team for making our visit to the hospital so positive under difficult and stressful circumstances! We felt looked after and supported and communication about next steps was clear and helpful.