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"Not great"

About: Boleyn Medical Centre

Whenever I try to book appointments online it always says no appointment available. It’s been a week I’m trying to get an appointment. They have fixed time to call to book an appointment. At my work place I’m only allowed to use my phone at my break time.

I have told the receptionist so many times that I can’t call you at this time but than she says book online & online there’s never any appointment available which is so annoying.

By the time we get the appointment our problem is solved.

They should have two different timings to book an appointments one in mornings & one in the evening.

They need to improve their service.

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Responses

Response from Boleyn Medical Centre 5 days ago
Boleyn Medical Centre
Submitted on 14/05/2024 at 10:17
Published on nhs.uk at 10:17


Dear patient,

I am sorry that you had a reason to complain. We understand that it is not always possible to book an appointment at a preferred time, despite our efforts to ensure fairness and accessibility.

At our practice, we offer a range of booking options to accommodate patient needs. You can book a GP appointment by phone starting at 10am, or online at 10am. We choose this time to try to accommodate as many patients as possible. I.e. it allows patients to begin their day and seek permission from employers to make a call/go online or return home from the school run etc.

To further enhance our services, we have implemented an online triage system, Klinik, that allows you to complete a form detailing your medical concerns which is reviewed within 48 working hours. This convenient option enables you to submit your request at your own pace, from the comfort of your own home any time during the week except for Saturdays and Sunday Mornings.

Please see the provided link to our online consultation website:

https://access.klinik.co.uk/contact/boleyn-medical-centre

If you have any further questions or concerns regarding our appointment system or services, please do not hesitate to contact us. We are committed to providing excellent care and support to our patients.

Kind Regards

Deputy Practice Manager

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