"Put at ease "

After a fall where due to the medication I am taking I was told not to move .It was unpleasant as it was pouring with rain.The ambulance arrived after 20 minutes which I thought was good timing . They apologised for keeping me waiting I was impressed how the crew made me feel as they continued their examination and quickly accessed I was ok to be moved .Inside the ambulance the crew continued in a professional way checking my statistics while keeping me calm and explained what they were doing .When we arrived at the hospital there was a wait and another crew had to take over due to a shift change. On being allocated a room this crew made sure I was comfortable in fresh warm hospital gown getting out of my wet clothes .I feel they went beyond their call of duty ,while again remaining professional and friendly. Later they were back with another patient but acknowledged me and asked how I was .Still going beyond their duty.