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I have only the highest praise for all the staff

Posted By Biker53

"I have only the highest praise for all the staff"

About: Dumfries & Galloway Royal Infirmary / Cardiology

(as a service user),

I was admitted to have the battery in my pacemaker replaced and could not have asked for a more caring and knowledgeable team to carry out this procedure.

For the moment I turned up to my discharge I was treated with the utmost  care and respect.

I was kept informed of what to expect and the approximate time I would be in theatre and what would happen when I was in there by the ward nurses and the doctor and I can honestly say that everything went as described.

And the theatre staff were as kind and caring as well explaining as we went along what was happening.

I have only the highest praise for all the staff that were involved in my stay and would like to thank them all for a stress free experience.

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Responses

Response from Jamie Cottrell, Patient Experience Officer, Patient Services, NHS Dumfries and Galloway last week
Jamie Cottrell
Patient Experience Officer, Patient Services,
NHS Dumfries and Galloway

Submitted on 10/05/2024 at 09:22
Published on Care Opinion at 09:22

picture of Jamie Cottrell

Dear Biker53,

Thank you for taking the time to share your positive feedback with us following the replacement of your pacemaker battery. I was pleased to read that during your admission for your procedure, you received a high level of care from all staff and you were treated with respect and kept well informed which led to a stress-free experience.

I will ensure to share this feedback with the departments concerned as I know they will appreciate your kind words.

Kind regards

Jamie

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