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"Made to feel it was my fault"

About: Pilgrim Hospital / Trauma and orthopaedics

(as the patient),

I recently had an outpatient's appointment with the Fracture Clinic at the Pilgrim Hospital, in Boston.  The Nursing Staff were all very nice but the moment I went in to see the Surgeon to discuss my injuries to my hands following a nasty fall 5 weeks ago I could not believe how condescending they were towards me. Basically it was it my fault that my bones were like butter that is why I fell I broke my wrist and badly dislocated my left little finger.  And that I should be exercising more.  

Well up until the accident I was exercising as much as I could it has been difficult I have osteoarthritis in both hips, knees and now both of my shoulders last year I had a rotator cuff injury and for 6 weeks I had physio and have been doing the exercises ever since.

The surgeon told me that every one claims to have osteoarthritis, well I do. I have have never been so disgusted with how I have been treated by a Doctor in all my days.  I left his office and burst into tears. 

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Responses

Response from Sara Anscombe, Operational Services Manager - Urology, Trauma & Orthopaedics & Ophthalmology, United Lincolnshire Hospitals NHS Trust last week
Sara Anscombe
Operational Services Manager - Urology, Trauma & Orthopaedics & Ophthalmology,
United Lincolnshire Hospitals NHS Trust
Submitted on 13/05/2024 at 07:15
Published on Care Opinion at 07:15


Dear Paddington64

Thank you for raising this concern via Care Opinion. I am extremely disappointed to hear you have had such a poor experience within our Services.

Please can I ask you contact PALS to share your name and details so that this can be addressed with our team. Please be assured I take your experience very seriously and this is certainly not the behaviour I would endeavour to see in our Trust.

Thanks

Sara

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