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The care and attention we have received is first class

Posted By lacertaqp39

"The care and attention we have received is first class"

About: Intermediate and Transitional Care / Community Discharge Service Northern Ireland Ambulance Service / Emergency ambulance response

(as a relative),

My wife fell down about 5 stairs, her head both eyes shoulder hand and leg r badly bruised. The worst part for her is the pain in her back.

The ambulance arrived after about 45 minutes, the crew were highly efficient and pleasant . Pain medication was given and she was put in an air mattress, restricting her movement to protect her spine.

A CT scam was done and showed no bones broken, she was released  and the hospital arranged for a physiotherapist to call at home.

I was surprised to see Glen the physio call, as it was a bank holiday, he accessed Roberta and judged her needs, walker, seat for washing , care assistant to call in morning’s for 3 weeks , and an OT to call out.

Glen came back the next day with the walker, care assistance organised , and Pat the OT phoned  to say he was on his way.

I don’t give praise lightly, the care and attention we have received is first class, well organised well explained and true professionalism. A really great service.

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Responses

Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service 6 days ago
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 14/05/2024 at 11:22
Published on Care Opinion at 11:22

picture of Maggie Hamilton

Good morning lacertaqp39,

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they and their family have received. It was heartening to learn the crew were highly efficient and pleasant with you and your wife and that care and attention your wife received was first class. As an organisation we are committed to consistently show compassion, professionalism, and respect for the patients we care for.

I hope your wife is recovering well.

Kind regards,

Maggie

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Response from Gillian McElhinney, Community Discharge Service, Belfast Health and Social Care Trust 3 days ago
Gillian McElhinney
Community Discharge Service,
Belfast Health and Social Care Trust

Submitted on 17/05/2024 at 10:13
Published on Care Opinion at 10:16

Thank you so much for your lovely comments about Glenn and Pat. I was so pleased that you considered our service, and team, well organised and professional and that you felt you received care and attention from the OT and Physio. Our aim is to make discharge home from hospital as easy as possible and support people through their recovery. I will share your kind words with Glenn and Pat who will be delighted you have taken the time to comment o their input. Such comments are so valuable and reinforce our commitment to professional and compassionate care.

I wish your wife well in her recovery.

Gillian

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