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"I was looked after royally"

About: North Devon District Hospital / Endoscopy

(as the patient),

I recently had a colonoscopy at NDDH, this was not the first time I had experienced this procedure but it was the first time I was fully awake. I was not looking forward to it when I heard I was going to be awake but I need not have worried.

I was looked after royally by the team led by Mr. Pearl. I had discomfort from my back which I had damaged slightly prior to going to NDDH but I was given time to move when asked and the actual procedure  was painless and I was kept informed of all that was happening during my time in the Theatre.

The care I received both in  and out of the Theatre was not unexpected as I have experienced this every time I have visited NDDH but it was still very much appreciated , you Guys are so under rated working on  a Bank Holiday weekend.

Thank you all so much and you deserve so much more than the public standing outside clapping you (but I did) You are the ones who should be rewarded both monetary wise as accolade wise.

You will excuse me if I say thank you and I hope I never meet you again in those circumstances.

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Responses

Response from Jo Williams, Deputy Manager, Endoscopy (Northern Services), Endoscopy (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 weeks ago
Jo Williams
Deputy Manager, Endoscopy (Northern Services), Endoscopy (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 13/05/2024 at 12:35
Published on Care Opinion at 12:35


Dear TheVoice,

Thank you for taking the time to share your story on Care Opinion.

Your lovely feedback is very much appreciated and gives the endoscopy team a real boost!

As a team we aim to deliver a high standard of professional care but individualised for each patient, so I am happy to hear that your back discomfort was taken into consideration.

Once again, thank you so much for your feedback.

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