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Care Opinion

Dedicated staff have given me a second chance

Posted By earmarkmw96

"Dedicated staff have given me a second chance"

About: Crosshouse Hospital / Cardiac Day Unit Crosshouse Hospital / Cardiology General practices in Ayrshire & Arran Golden Jubilee National Hospital / Interventional Cardiology

(as the patient),

Last November, I made an appointment with my doctor, as I thought that I had a chest infection. I was seen by the nurse practitioner, who examined me, and said I hadn't got a chest infection.

At that point, she took out a small cardiograph, and took some readings. She then did it again, and went to see the doctor. After a few minutes she returned, with an envelope for me and asked if I could get to Crosshouse Hospital myself, or should they call an ambulance. My wife came to the surgery, and ran me to the hospital, where I was examined in A & E, then admitted to the acute cardiac ward, to await a bed becoming available at the Jubilee Hospital, where I would be treated.

I had to wait for several days in Crosshouse, before I was transferred to the Jubilee. After I arrived at the Jubilee, I was examined, and I had to wait several days for my first visit to the "Lab" where I received 3 stents. 2 days later, I had my second round of treatment, and received a further 2 stents, and I was discharged the following day.

I was then enrolled in the post op care, and saw the pharmacist and the physiotherapist, who introduced me to my medication, and exercises to bring me up to my usual level of fitness. They all tell me that I have made a good recovery, and I feel much better, and am able to live the same way as I did before the the heart attack.

I wish to say that throughout the entire experience, the staff I was treated by were wonderful, dedicated, highly professional and impressively competent people. I cannot thank them enough for the second chance they have given me.

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Responses

Response from Hollie Smith, Risk and Feedback Facilitator, Clinical Governance, NHS Golden Jubilee last week
Hollie Smith
Risk and Feedback Facilitator, Clinical Governance,
NHS Golden Jubilee

Submitted on 09/05/2024 at 11:54
Published on Care Opinion at 11:54

Dear earmarkmw96

Thank you for taking the time to post about your recent experience. I am delighted to hear that all the staff involved in your care were wonderful, dedicated highly professional and competent people. Our staff are very hardworking and committed to providing the highest standard of patient care. I am also glad to hear that you are feeling better and feel you have been given a second chance.

I would like to wish you all the best with your ongoing recovery.

Kind regards

Hollie

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Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 6 days ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 14/05/2024 at 15:09
Published on Care Opinion at 15:09

picture of Pamela Gibson

Dear earmarkmw96

Thank you so much for taking the time to share your experience of the care provided by the Cardiology Unit within University Hospital Crosshouse.

I am delighted to hear that you received such prompt, professional and compassionate care from all of our staff whilst you were under our care at University Hospital Crosshouse. This is a lovely example of the patient centred care that we strive to provide.

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to share your kind comments with the wider Team Cardiac Unit.

Like my colleague, Hollie, at the Golden Jubilee, I would like to add my best wishes for your ongoing recovery and to thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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Response from Danielle McNaught, Business Manager, Primary and Urgent Care, NHS Ayrshire & Arran 4 days ago
Danielle McNaught
Business Manager, Primary and Urgent Care,
NHS Ayrshire & Arran

Submitted on 16/05/2024 at 11:08
Published on Care Opinion at 11:08

Dear earmarkmw96

Thank you very much for taking the time to share your healthcare experience with us via Care Opinion.

I am so pleased to hear that you received such speedy and professional care throughout your entire experience from all healthcare professionals involved.

I respond on behalf of Primary Care and am able to link in with your GP Practice to provide them with this positive feedback of when you first attended your appointment with them. If you would like to share the name of your GP Practice with us by either responding to this post or emailing it to HSCPAdmin@east-ayrshire.gov.uk we will ensure your comments are passed on to them.

Please accept my best wishes for your ongoing recovery and thank you again for sharing your experience with us.

Kind regards

Danielle

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