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Care Opinion

Thank you to everyone!

Posted By Liver issues

"Thank you to everyone!"

About: Forth Valley Royal Hospital / Clinical assessment unit Forth Valley Royal Hospital / GP Out of Hours NHS 24 / NHS 24 (111 service)

(as the patient),

I was admitted to Out of Hours Forth Valley Royal Hospital with an ongoing liver issue who quickly assessed me and admitted me to the Clinical Assessment Unit. I was in for one night over the weekend 

Honestly from the 111 call handlers, through to the Out of Hours service, the tall friendly porter, to the nurses of CAU, the cleaners, catering staff and doctors I had an excellent experience.

Special mentions please for Nurses Eilidh, Trish and Karina who were my main carers and Catherine who kept my morale high with food and drink with a smile!

Thank you to everyone!

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Responses

Response from Pamela Scott, Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre, NHS Forth Valley last week
Pamela Scott
Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre,
NHS Forth Valley

Submitted on 08/05/2024 at 22:20
Published on Care Opinion at 22:20

Dear Liver Issues

Thanks you so much for taking the time to share the positive experience you had when you were referred to our clinical assessment unit. This means so much during these really busy and challenging times we are experiencing.

I will be sure to share your feedback to the team especially Eilidh, Karina, Trish and Catherine

Hope you are on the mend and recovering well

best wishes

pamela

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Response from Stephanie, Patient Experience Officer, Nursing and Care, NHS 24 last week
Stephanie
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 10/05/2024 at 11:47
Published on Care Opinion at 11:47

picture of Stephanie

Dear Liver issues

Thank you for sharing your experience on Care Opinion. I am sorry to learn you had cause to contact 111, however am pleased to read that you had such a positive patient journey.

If you wish to share some more information with me, then I could share your Care Opinion story with the staff who managed your call to NHS 24. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for sharing your experience, I do hope you are doing much better.

Kind regards

Stephanie

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