"Appalling service"

I am not sure how a medical practice is able to operate in this manner - to make anything other than an emergency appointment you have to use eConsult. I was able to select the appointment type at 8am and by the time I had logged in, the capacity for the day had been reached. It was 8:02am.

When I have needed an on the day appointment, I was sent to Tessa Jowell Centre despite living 2 minutes from Forest Hill Road Group practice. My appointment was with a very nice lady but she wasn't a doctor and unfortunately prescribed medication for my son that was inappropriate and the pharmacy refused to dispense the medication.

When I requested the records of my travel vaccinations fromForest Hill Road Group practice , I was sent the medical report of someone with a similar name/date of birth.

This surgery requires immediate attention and intervention so that patients have a chance of making an appointment to see a doctor. I am filled with dread when I know I have to contact this surgery as it is so appallingly managed.