Telephone dispatcher provided consistent reassurance and instructions for an emergency call out for 16 month old baby with febrile convulsion. During this traumatic experience, she held my hand verbally until the arrival of the paramedics who provided faultless emergency care to the infant while reassuring two distressed grandparents who were babysitting the baby. Fabulous experience with Rotherhams emergency services and it is a comfort knowing their response was so quick, 11 minutes from calling the dispatcher to the arrival of the paramedics. We really are very fortunate to have the NHS.
"Immediate consistent reassurance and instructions…"
About: Yorkshire Ambulance Service NHS Trust / Emergency ambulance Yorkshire Ambulance Service NHS Trust Emergency ambulance Wakefield WF2 0XQ
Posted via nhs.uk
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