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Exceptional staff..

Story from nhs.uk

"Exceptional staff.."

About: Salford Royal

Just wanted to say a big thank you to xxx and the doctors who looked after my Dad.

Xxx you are an exceptional nurse and your smile, professionalism and approach with my dad, in the early hours are to be commended.

The doctor was exceptional, assessing the issues and putting my dad at ease.

Xxx the neurologist simplified the issues in a pragmatic manner, taking away his concerns.

A 12hr stint in A&E for my family, made easier by genuinely caring and passionate staff.

Thankyou all for your care and consideration.

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Response from Salford Royal 4 days ago
Salford Royal

Submitted on 16/05/2024 at 21:21
Published on nhs.uk at 21:21

Dear Mr Johnson

Thank you so much for leaving such a positive 5-star review regards the care delivered to the team who looked after my Dad.

We always aim to deliver high quality person centred care and so we are delighted to know you felt that staff were exceptional in how they treated your dad with a caring, friendly and professional approach. That you felt the neurologist was reassuring and communicated effectively.

Your comments have been shared with the senior leadership team so the staff involved will be made aware of your appreciation.

kind regards

The Patient Experience Team

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