"Referral"

I have been attending this ENT clinic for many years. I have a chronic ear condition. I had been waiting since the end of 2022 for my usual follow up appointment. I finally manged to get through to clinic today May 2024. I was struck by how stressed and exasperated the receptionist was. Not in anyway rude to me just exhausted I guess by numerous people chasing appointments . They mentioned that my 18 month wait was quite the norm ...despite their own recommendation that I should see this consultant every 6 months. Its such a shame we are where we are .....