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Care Opinion

The best care

Posted By violetcn45

"The best care"

About: Glasgow Royal Infirmary / Medical HDU (Ward 52)

(as a relative),

My mum recently spent a few weeks in the surgical high dependency unit in Glasgow Royal Infirmary following an esophagectomy as part of her cancer treatment. From her first evening on the ward to her last before being transferred to a general ward her care and treatment was second to none. The team of doctors, nurses and other disciplines who were involved in her  treatment provided a high standard of care and expertise throughout her admission.

I would like to especially mention the nursing staff, each and every one of them carried out their role with kindness and compassion at every opportunity. When we visited mum someone always came in to introduce themselves, explain how she had been or if they had a minute a general chit chat. Despite being extremely busy everyone was approachable and whether we had a question or request nothing was a problem for them.

The level of care they provided to my mum was beyond any of our expectations. 

Their professionalism, clinical knowledge, skills and expertise within the field of surgery and high dependency was excellent and demonstrated throughout her stay. When we first went to visit post op, the nurse explained what had happened in surgery, how she was and the purpose of the various drips and drains, or medication she was on and was very reassuring about her presentation.

During her stay in HDU she developed a complication, again the nurses were on the ball in making her comfortable, investigating what happened and reassuring us relatives with explanations of her condition and treatment.

In summary this nursing team are a credit to their profession.

Also, a shout out to Adam the house keeper who was always very pleasant, professional and kind, nothing was a problem for him.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 6 days ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 14/05/2024 at 11:09
Published on Care Opinion at 11:09

picture of Kevin Torbet

Dear violetcn45

Thank you immensely for taking the time to share your feedback regarding your mother's recent stay in the Surgical High Dependency Unit at Glasgow Royal Infirmary. We are genuinely touched by your kind words and are thrilled to hear about the positive experience you and your mother had during her admission.

Our team at the Surgical High Dependency Unit is deeply committed to providing the highest standard of care to all our patients, and it is heartening to know that your mother received such exceptional care and attention throughout her time with us. Your appreciation for the dedication, kindness, and compassion demonstrated by our doctors, nurses, and other healthcare professionals truly means the world to us.

We are glad to hear that you found our team's clinical knowledge, skills, and expertise reassuring, especially during challenging times such as when your mother experienced a complication. Ensuring the safety and comfort of our patients is always our top priority, and we are pleased that you felt supported and informed throughout your mother's journey.

I will be happy to pass on your thanks to the team who I'm sure will be touched to hear you both had such a positive experience while attending the Unit.

Kind regards

Kevin

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Response from Lead Nurse, Critical Care, NHSGGC 5 days ago
NHSGGC

Submitted on 15/05/2024 at 17:26
Published on Care Opinion on 16/05/2024 at 09:37

Thank you very much for taking the time to write and thank us. Your opinion matters to us and the team is delighted to hear that your experience was positive. It is very reassuring that you found our communication and explanations helpful. As a team we strive to provide quality care and it is gratifying to hear you found this to be the case. Adam is very please with his 'shout-out' as he enjoys interacting with patients and their families.

Wishing your family a settled recovery

Best wishes

SHDU team, GRI

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