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We’ll tell you about our great program - But we…

Story from nhs.uk

"We’ll tell you about our great program - But we…"

About: Connect Physical Health

Over the last 6 months I’ve attended 6 plus appointments letting me know I would really benefit from their pain management program. Each time I book another appointment with the promise of it starting, it ends up being another assessment to see if I would benefit from the program. I am beyond exhausted with the process. You are messing about with someone who is in pain promising to help them and then failing them without any real explanation. This is failure on so many levels. It’s such a waste of resources which the NHS cannot afford.

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Responses

Response from Connect Physical Health last week
Connect Physical Health

Submitted on 09/05/2024 at 07:48
Published on nhs.uk at 07:48

Dear Gareth

Firstly, my apologies for the delay in responding to your comment.

I am so sorry that you had such a poor experience and fully appreciate how frustrating this must be for you.

Sadly, I cannot comment about patient specific details around care and treatment without investigating the issues you have raised.

If you would like us to review this further, then please go to our internet website and contact us through the 'get in touch' section. Once we receive your complaint, we will undertake an investigation and respond directly to you. We use all complaints and feedback to improve the service future patients receive.

Once again, my apologies if we have not been of help to you and hope that should you contact us again you will be more satisfied with our response.

Kind regards

Lesley Crosby, Director of Governance and Quality

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