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It can only be described as brilliant

Posted By rcdsal59

"It can only be described as brilliant"

About: Fife Community Services / Rapid Cancer Diagnostic Service (RCDS)

(as a staff member posting for a patient/service user),

Huge thanks to the RCDS team at Victoria Hospital and in particular Mike for the caring and lovely manner I was dealt with after a referral by my GP.  As a previous cancer patient I knew what to expect in terms of tests that would need to be done but this service is so fast that it can only be described as brilliant.  Mike from the RCDS team got in touch soon after my referral and quickly arranged a CT Scan.  My symptoms (severe stomach pains) had been going on for months and my doctor could not get to the bottom of the problem.   I was relieved and surprised by the speed of tests and results, all within a week of referral.  Although my results were clear of cancer I still have stomach pains which my GP now thinks is muscular.  I'd give the RCDS 10 out of 10 for the care, attention and speed in dealing with my referral. 

 

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Responses

Response from Murdina MacDonald, Lead Cancer Nurse, Cancer Services, NHS Fife last week
Murdina MacDonald
Lead Cancer Nurse, Cancer Services,
NHS Fife

Submitted on 06/05/2024 at 12:02
Published on Care Opinion at 12:02

Dear rcdsal59

My name is Murdina Macdonald, I am the Lead Cancer Nurse and the Lead nurse for RCDS. Thank you for taking the time to share your experience of our RCDS service. I appreciate your kind words and am thrilled to hear about your positive experience especially with Mike. Providing compassionate care is a top priority for us, and we’re glad to have met your expectations. I'm delighted that you found our service to be exceptionally fast and efficient. Your recognition as a previous cancer patient of the importance of the speed in which we deliver care is greatly appreciated, and as a service we are committed to maintaining high standards. Thank you for highlighting Mike’s timely communication and coordination as they are crucial elements of our service. I understand how distressing it can be to experience ongoing symptoms without a clear diagnosis. I'm pleased that our rapid testing and result turnaround provided you with relief and clarity in a timely manner. I'm relieved for you that your results were clear of cancer and understand that ongoing symptoms can still be concerning. I would encourage you to continue communicating closely with your GP to address any remaining concerns about your health.

Your perfect rating and positive feedback mean a great deal to the service.

Wishing you all the best
Warm Regards

Murdina

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