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Still dont know where i stand

Posted By hydrusrq55

"Still dont know where i stand"

About: William Harvey Hospital (Ashford) / General surgery

(as the patient),

Recently saw a consultant. Waiting for ultra sound appointment and biopsy appointment. Spent over an hour on hold and passed around to 3 different departments to find out if my appointments have been sorted for me. Never got through to anyone. Very stressful and worrying time. Where is the care and help for patients? 

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Responses

Response from Patient Feedback Co-Ordinator, Patient Voice and Involvement, East Kent Hospitals University NHS Foundation Trust last week
East Kent Hospitals University NHS Foundation Trust

Submitted on 07/05/2024 at 11:41
Published on Care Opinion at 11:41

I am so sorry that you have had such a difficult time trying to contact the departments to find out about your appointments.

Have you managed to find out about your appointments yet?

Please contact my team via our email address which is ekhuft.patientvoice@nhs.net

We will try to assist you if you need help or talk to you about your experience if you are happy to.

Kind regards

Update posted by hydrusrq55 (the patient)

No joy with appointments yet. I did ring this morning, but I have just sent an email. Thank you for your reply.

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