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Really good experience

Posted By octansdr48

"Really good experience"

About: General Practices in Shetland

(as a service user),

Really good experience from organising appointment to procedure with ANP at Levenwick Health Centre. I contacted the sexual health clinic and got a helpful email back directing me to the health centre, but to get back in touch if any problems.

I needed to book a bit ahead to fit work diary and Health centre reception team were helpful in getting back in touch when slots were available. Appointment with Merran was great, really clear and answered questions I had, open and non-judgemental in asking questions. Explained all the steps of what was being done, quick and painless and knew what to expect.

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Responses

Response from Katherine Cripps, Feedback and Complaints Officer, Corporate Services, NHS Shetland last week
Katherine Cripps
Feedback and Complaints Officer, Corporate Services,
NHS Shetland

Submitted on 10/05/2024 at 11:15
Published on Care Opinion at 11:15

Dear octansdr48,

Thank you for sharing your recent positive experience at Levenwick Health Centre, from organising your appointment to getting the help you needed with Merran. It is good to know that the appointment went well and that you were happy with the care you received.

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