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"Acute medical admission"

About: Dumfries & Galloway Royal Infirmary / Accident & Emergency Dumfries & Galloway Royal Infirmary / Medical High Dependency

(as the patient),

I had a recent admission to DGRI, unwell with fever. I was rapidly assessed in the emergency department and admitted to the high dependency unit within a couple of hours.

I was in hospital for 3 weeks and the care throughout was excellent. I am aware that the hospital is under severe pressure and staffing levels are less than ideal but there were no occasions where any of the staff allowed that to affect my care. They were still kind, spent time explaining treatment plans and results.

I had input from a range of specialists who worked well together to come up with a clear diagnosis and management plan and I am recovering well. 

The food was excellent and the facilities are excellent. It is always difficult to sleep in hospital but the rooms in the new hospital are so much better at keeping out the noise from the ward. 

I would like to thank all those involved in my care in HDU and ward C5. 

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Responses

Response from Jamie Cottrell, Patient Experience Officer, Patient Services, NHS Dumfries and Galloway last week
Jamie Cottrell
Patient Experience Officer, Patient Services,
NHS Dumfries and Galloway
Submitted on 07/05/2024 at 08:56
Published on Care Opinion at 08:56


picture of Jamie Cottrell

Dear chassispy97,

Thank you for taking the time to share your positive feedback with us following your admission from our Emergency Department through to HDU and then onto Ward C5. I was pleased to read that during your admission you had a positive care experience that the staff were kind, spent time explaining your treatment plans and results, and that you were given a clear diagnosis and management plan.

I am pleased to read that you are recovering well and I will ensure to share this feedback with the departments concerned as I know they will appreciate your kind words.

Kind regards

Jamie

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