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Rubbish practice - unprofessional staff!

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"Rubbish practice - unprofessional staff! "

Attending here with my mum to be seen. Arrived at 7:45. Before my mum could even tell them the problem she had been having they straight away said your not going to be seen as we shut in 10 mins which it states on website it shuts at 8 so regardless If you were there 15 mins with no one else in the services should still be ongoing due to being there before 8!

Absolutely appalling behaviour from all the staff in the walk in centre just because they want to get home! Immediately refusing her treatment before they even knew what it was she was attending for!

I will be ringing the office tomorrow and having a word with the manager! Absolutely disgraceful and unprofessional staff you have working on the counter!

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Responses

Response from Molineux Urgent Treatment Centre 2 weeks ago
Molineux Urgent Treatment Centre

Submitted on 02/05/2024 at 08:28
Published on nhs.uk at 08:28

We are sorry for your recent experience with the services at the Molineux Street Walk in Centre and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net.

If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk

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