I am on the 2 week wait pathway. I received the date for my procedure, which is in 6 weeks time, to query if it should not be sooner than this. The lady I spoke to appeared not to be listening to me as I had to repeat each question twice, she kept cutting me off without letting me finish speaking. I felt as if I had troubled her by ringing up, when I am worried about a possible diagnosis of cancer hanging over me and have to endure a wait longer than I was anticipating. She showed me no empathy.
"Lack of empathy"
About: Barking, Havering and Redbridge University Hospitals NHS Trust Barking, Havering and Redbridge University Hospitals NHS Trust Romford RM7 0AG
Posted via nhs.uk
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