"Supported my daughter to advocate for herself"

I am a carer for my adult daughter who has epilepsy and is required to use contraception in order to obtain her anti-seizure medication. The transition to adult services is difficult enough without having this additional burden, which also requires highly specialist treatment. General clinic settings are always very difficult to navigate (busy, unpredictable and rarely punctual) and this was our first visit to the clinic, which makes it more stressful.

Although we had to wait almost an hour to be seen despite booking an appointment, I am so glad we persevered as the clinician we saw was exceptional. She understood my daughter’s complex situation and went above and beyond to put her at ease, to explain clearly and to honour her choices - which didn’t follow the standard protocol. She supported my daughter to advocate for herself and was both incredibly professional and kind.