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"Care on postnatal ward"

About: University Hospital Wishaw / Maternity Care (Wards 21-24)

(as a service user),

I would like to thank several people on the postnatal ward for the excellent care that I received during my stay. 

Louise (midwife). You are a credit to the NHS! You demonstrate such a friendly attitude alongside empathy and compassion towards both staff and patients. You recognised me on the ward immediately after having my son Harry. You had previously been in a consultation that I had with Dr Malcolm before having my son. You remembered my traumatic story of my first birth with my daughter and you came in regularly to check up on me whilst you were on shift. I really felt like you cared, listened and I honestly can't thank you enough for your lovely heartwarming manner. You are a genuinely lovely person. 

Ann and Tracey (MCA) - you helped me with the whole hand expressing for my son who was in neonatal. I'd never hand expressed milk or used a hospital expressing pump and you both guided me along the way. I EBF my daughter and was upset at the thought of not being successful this time around. You both took my milk to neonatal for me as I was also imobile and could only get around in a wheelchair after my section and nerve damage. You are both worth your weight in gold as you were so welcoming, friendly, helpful and kind to me especially when I was finding things very challenging. I'm now 7 weeks into our exclusive breastfeeding journey and I honestly think you are both a big part of my success story. Thank you again. 

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Responses

Response from Carole Burns, Senior Midwife, Best Start Maternity, University Hospital Wishaw last week
Carole Burns
Senior Midwife, Best Start Maternity,
University Hospital Wishaw
Submitted on 10/05/2024 at 17:14
Published on Care Opinion on 11/05/2024 at 21:22


Dear Doolan,

First of all Congratulations on the birth of your son Harry and lovely that you met Louise again on the ward, she will be delighted to have been of such help to you and so pleased with this lovely feedback. We will also pass on your feedback to Dr Malcolm, this is heartwarming to hear that he remembered you story from your wee daughter, and how big an impact his great care has had on you and your family.

I am so pleased that both Ann and Tracey helped you so much on your breast feeding journey and delighted at how successful you have been. We will pass on this lovely feedback and thanks to the staff and wish you and your family well. Enjoy every minute with your wee one

Take care

Carole

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