This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"A GP Surgery with no care toward patients "

About: Hatherleigh Medical Centre

I have been with this Dr Surgery for a few years. In that time they have caused a great deal of distress. I was referred for an ADHD and Autism test that was refused by another company because of my weight. I was advised by the other company that the Dr was aware of why they had refused it. I had to really fight for an answer. The GP actually laughed at me on the phone and asked how she would know that. When I let her know that I was informed she was aware of the reasoning, via an email sent directly to her. When I said this she happened to find the email and told me it was because I was too underweight. I had a BMI of 17. This was known for months. I asked for support, they wouldn't give it to me. No dietician has been in place. I was forced to go private for my diagnosis to try and receive some help. The same Dr also referred me to talk works for support. Talk works told them they wouldn't seem me as my mental health problems were too severe.

It was only when I received a phone call from a mental health Practioner telling me I should be referring myself to talk works if I haven't heard. I did that.

They told me they had already informed the GP two weeks ago they can't see me.

There was no alternative help, I went to the GP centre after continuously being cut off via telephone. The receptionist didn't know what was going on. They have taken my inhalers of a repeat prescription? It's a life long condition?

Left me struggling with my mental health, with no advise or help in finding support.

They ignored my ask for help with my weight.

I was forced to leave this Drs.

Im actually moving home.

Just to get some support from the NHS.

I have never had to fight so hard for help.

My GP even put me on the wrong dose of medicine and then tried to tell me over the phone she didn't..

The tablets were prescribed at 45mg. She made the error. The blame was on me. I was just told to reduce it. It was infact causing the opposite effet to what was needed.

I'm shocked, appalled and left to try and find support from some one else. It's devastating, when you become brave enough to try and get help for mental health, and the GP just doesn't do anything. The whole system is wrong. Mental health support isn't available. I should of been supported months ago. For some one who has experinced physcosis there isn't even a physicitrist to support me.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Hatherleigh Medical Centre 2 weeks ago
Hatherleigh Medical Centre
Submitted on 02/05/2024 at 15:12
Published on nhs.uk at 15:12


Dear Patient,

Thank you for bringing this to our attention. We are very saddened to hear about your experience at the practice, which has fallen far short of the service we always try to give to our patients and has caused you such distress. We are sincerely sorry for this and how we have let you down. We aim to treat all our patients with understanding, compassion and respect, and apologise wholeheartedly that, from the details you mention, this has not happened. We would really like the opportunity to discuss these concerns more fully, so we can find out specifically what has gone wrong, follow up with staff and make changes. Our experienced Mental Health Practitioner Team is available to patients at all our practices, with team members aiming to support in a variety of ways, appropriate to the presenting condition, which may mean referring to other allied services, like Talkworks. It is really important that we get this right. If you feel able to contact us again, to enable us to look at your experience in detail, please call 01409 253692 and ask to speak to the Practice Manager or one of the Management Team, if the Practice Manager is unavailable. Your comments have been passed to the Management Team today.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k