"Absolutely shocking"

I have been asking for my daughter to be referred to paediatrician and been told on a number of occasions this has been done its now been 6 weeks and still i am chasing for the referral, you have to fill in a stupid triage form and then someone texts you back with a reply.. Trying to get a appointment now is horrendous it was the worst decision to bring in these forms. Even my own experience having bladder issues getting antibiotics is a nightmare, they wont take samples now as no-one is there to test them. They reply with a single message with no way of replying so you then have to triage again and again to get a answer. Since covid service has become disgraceful, receptionists at the doctors often very rude, considering they are in a job where you need to be compassionate they fall very short of this ability. We know the NHS is overwhelmed but when you are unwell and need help we as patients deserve to be treated nicely. Bring back Doctor booth its all gone very wrong since he left.