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Exceptional Service

Story from nhs.uk

"Exceptional Service"

About: South Western Ambulance Service NHS Foundation Trust

We had to call 111 this morning and a paramedic called me back and arranged a priority call for my father who is terminally ill and deteriorated over night, the crew arrived at our address in Mudeford at 0630 and stayed with us until they had managed to get hold of a Macmillan nurse just after 0900, once they were given the authority they then transferred him to a local Hospice in Christchurch. The crew were exceptional and in our opinion went above and beyond there duties, they were informative, caring, and nothing was too much trouble. The crew were contacted by there control regarding other jobs but the paramedic on scene told his control to leave him alone as they would be on scene for some time to care for my father. They left my mothers house just before 1000.

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Responses

Response from Deanne Hill, South Western Ambulance Service NHS Foundation Trust last week
Deanne Hill
South Western Ambulance Service NHS Foundation Trust

Submitted on 10/05/2024 at 13:24
Published on Care Opinion at 13:24

Good morning,

Thank you so much for providing us with feedback on the recent service you received from us, it is much appreciated! We are so glad to hear that your father was well looked after by the ambulance crew who attended, though we are sorry that you had to experience this at all.

For confidentiality, all patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback.

Kindest regards,

Jamie
Patient Engagement Team
SWAST

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