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"The staff has been outstanding"

About: Community Treatment Centre for Brain Injury Gartnavel General Hospital / physiotherapy Gartnavel General Hospital / Speech & Language Therapy Queen Elizabeth University Hospital Glasgow / West of Scotland Major Trauma Ward (ward 1c)

(as a service user),

Having suffered a near fatal cycling road accident in France in 2023, I was flown home to Glasgow after 10 days and started my long recovery journey. Now, my rehabilitation under the care of the NHS therapists is coming to an end but my recovery journey will continue for at least 9 more months.

With hindsight, as my initial life-saving treatment occurred in France, "ownership" of my case in the UK may have suffered. I was initially encouraged to leave hospital within 48 hours to return home far too quickly, had not settled on new pain medication and a brain injury had not been diagnosed. I suffered a chest infection 4 weeks later and having tried a phased return to work after 12 weeks, I could not cope with the cognitive fatigue demands of my job and quickly realised that something was wrong. Fortunately, I had been given a follow up contact in the Major Trauma team and this proved a lifeline, resulting in assessment and treatment by the Glasgow Brain Injury Unit, Respiratory Speech Therapy to manage a hoarse voice and ongoing Orthopaedic treatment to a broken shoulder.

Being willing and able to accept cancellation appointments allowed me to be seen by each specialty within a number of days. I had to wait 3 months for the brain unit therapy to start, but this allowed me to physically recover first, which was beneficial.

My treatment by the NHS and the staff has been outstanding and first class across GP, Major Trauma Team, Physiotherapy, Respiratory Speech Therapy, and Brain Injury Psychology/Speech Therapy/Occupational Therapy.

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Responses

Response from Catherine McGee, Clinical Service Manager &Professional Lead for Adult Acute Services, Speech and Language Therapy, NHS Greater Glasgow and Clyde 2 weeks ago
Catherine McGee
Clinical Service Manager &Professional Lead for Adult Acute Services, Speech and Language Therapy,
NHS Greater Glasgow and Clyde
Submitted on 20/05/2024 at 09:22
Published on Care Opinion at 09:22


Dear Grateful Injured Cyclist

I just wanted to say first of all how sorry I was to learn of your a near fatal cycling road accident in France in 2023. That was definitely life changing for you. Thank you for taking the time out to give us such positive feedback about your treatment in Glasgow. I'm so glad that you got the follow up in the UK that you needed and that you found Speech and Language Therapy very beneficial among other treatments too. I will pass on your thanks to those therapists involved and they too will be delighted that they have made a difference to your quality of life. I wish you al the best for your future recovery.

Best Wishes

Catherine

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