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Staff have been very helpful and friendly

Posted By jimmy61

"Staff have been very helpful and friendly"

About: Cancer Services / Radiotherapy

(as the patient),

I was diagnosed after going to the GP I started having hair falling out which was a bit unusual combined with some urinary issues. My GP sent me for a scan which resulted in a biopsy and then I discovered I had prostate cancer.

Luckily it's been very treatable and all the staff have been very helpful and very friendly. I've been having radiotherapy now for four weeks at Ninewells hospital and everything has been really good, very efficient and all very organised or my appointments have been on time.

The only thing that could have been better was that it took quite a while for me to start my treatment. It was nine months from my diagnosis to beginning treatment.

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Responses

Response from Gillian Watson, Project Manager, Cancer Services, NHS Tayside 2 weeks ago
Gillian Watson
Project Manager, Cancer Services,
NHS Tayside

Submitted on 30/04/2024 at 15:07
Published on Care Opinion at 15:13

Dear jimmy61

Thank you for taking the time to share your experience with us. Your feedback is invaluable in helping us improve our services at NHS Tayside.

If you are willing to provide some further information regarding the time you waited from diagnosis to beginning your treatment, we can explore this in more detail. I can be contacted using the following email.

gillian.watson5@nhs.scot

Thank you.

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Response from Robert Kelly, Clinical Support Worker, Radiotherapy, NHS Tayside 2 weeks ago
Robert Kelly
Clinical Support Worker, Radiotherapy,
NHS Tayside

Submitted on 01/05/2024 at 12:52
Published on Care Opinion at 12:52

Dear jimmy61, thank you very much for feeding back your experience in our Radiotherapy Department. My name is Bob, one of the Support workers who would have helped you to prepare for your treatments. I am sorry that you feel uncomfortable with the timescales between diagnosis and treatment, however I believe Gillian Watson has asked that you contact her on her email gillian.watson5@nhs.scot should you wish to investigate this further.

On a more positive note, I am pleased to hear that you appreciate the efficiency and organisation within our department and I will certainly pass on your kind words to our Therapeutic Radiographers and other staff who work in the background to deliver our service, thank you.

On behalf of everyone here, I hope you benefit from your treatments and wish you well for the future.

Kind regards... Bob

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