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"Treatment and physiotherapy after fractures"

About: General practices in Tayside Ninewells Hospital / Accident & Emergency Physiotherapy Services / Angus Community Physiotherapy Trauma & orthopaedics / Trauma Admissions Unit (Ward 18) Trauma & orthopaedics / Trauma/Orthopaedics (Ward 17)

(as the patient),

Last year I fell and broke my femur and an existing hip replacement. The surgeon did a wonderful job and I was discharged the following week able to walk and climb stairs fairly comfortably.                        

The following week I had to return to Ninewells to get my wound checked and unfortunately the long car journeys triggered some sort of internal damage causing excruciating pain and I literally couldn’t move my hip or leg. 

After returning to Ninewells by ambulance, I had a very bad experience in A and E, being abandoned for hours after an initial x-ray. A change of staff found me and arranged for me to be returned to ward 17/18. Because the X-ray found no damage to the joints, I was given no further treatment despite the fact I was unable to stand up or walk and the extreme pain was unbearable. I was effectively ‘bed blocking’ and was to be moved to another ward. Since no other investigation was on offer, I decided to go home by car after being prescribed painkillers. 

After a GP phone consultation, it was thought to be a trapped nerve and I was prescribed appropriate meds. It took quite a few weeks before the pain started to ease off a bit and my mobility began to improve. During this period, I attempted to contact the Physiotherapy Department in Arbroath a number of times with little response- my GP also arranged contact too. I did  eventually manage to speak to a very helpful receptionist who arranged  a visit from a physiotherapist a few days later.

Heidi arrived promptly and finally, my progress speeded up. Heidi has a warm, friendly disposition and listens carefully. She efficiently explains exercises, demonstrates and checks to ensure that they are done properly. She also adapts them appropriately according to progress and gives encouragement and praise to improve confidence. Heidi has been a godsend. Thanks a million Heidi!!!  I hope you get to read this and feel proud of your talents. 

NB After a follow-up appointment with my surgeon, the cause of my excruciating pain was said to be a detached muscle which was most likely to be caused by the car journey to Ninewells to check my wound. Surely a visit from a local nurse would have been safer. 

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Responses

Response from Diane Redford, Community Physiotherapy Clinical Lead, Angus Community Physiotherapy, Angus Health and Social Care Partnership 2 weeks ago
Diane Redford
Community Physiotherapy Clinical Lead, Angus Community Physiotherapy,
Angus Health and Social Care Partnership
Submitted on 02/05/2024 at 14:33
Published on Care Opinion at 14:46


Dear SandyS,

Thank you for taking the time to provide feedback and share your story., I am sorry to hear you had some complications after your fall and that your experience when returning to Ninewells was so traumatic. I can see you were eventually put in contact with our service, and pleased to see that from that point you feel your progress speeded up. I am delighted to hear that Heidi listened carefully then explained and adapted the exercises for you. A bit of encouragement and praise can make all the difference to improving confidence and I am glad Heidi was able to provide that for you. I will make sure that Heidi gets to read your comments as she will appreciate your kind words. I can see that colleagues at NHS Tayside have been alerted to your story and hope they are in touch with you soon.

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Response from Victoria Sullivan, Care Opinion Manager, NHS Tayside last week
Victoria Sullivan
Care Opinion Manager,
NHS Tayside

Manage Care Opinion within NHS Tayside and project manage and facilitate change programmes, transformation and service redesign across NHS Tayside and its surrounding Health & Social Care Partnerships

Submitted on 08/05/2024 at 18:36
Published on Care Opinion at 18:36


picture of Victoria Sullivan

Dear SandyS

Thank you for sharing details of your situation and the steps you had to take to resolve the issue. Unfortunately, GP practices are not part of the Care Opinion subscription at this time because each practice is an independent business. We would recommend that you feedback your experience directly to the practice to make them aware of the impact their help referring you for physiotherapy made to your recovery.

Wishing you all the best for your continued recovery.

Best wishes

Victoria Sullivan

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