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"Removal of a mole on my neck"

About: North Devon District Hospital / Dermatology

(as the patient),

I became concerned about a mole that had appeared - I had left it quite a while before having the time, and the courage, to see a Doctor at my local GP practice. The doctor confirmed he was concerned, and terrifyingly, when I asked a few questions, said the treatment would depend on what type of cancer it was - Dermatology would advise.

My appointment was made for 2 and 1/2 weeks later, and I spent the entire time thinking the very worst, found it difficult to sleep, and was very emotional. I discussed this only with my husband and one sister - no-one else knew.

The 10 days I waited to see a doctor in the first place, and then the 17 days I waited for my Dermatology appointment felt such a long time (although I know this was actually very quick!)

I had convinced myself the news would be bad, and I would be onto a longer journey of treatment ahead.

I saw the most wonderful and understanding Doctor at the Dermatology Outpatients department. I couldn't have asked for a more supportive approach. He listened carefully and treated me with the utmost respect and empathy, he could clearly see how nervous and upset I was. I explained I had been punishing myself for not coming to see a Doctor sooner - and he simply said that many people don't. Therefore I didn't feel 'told off' but quite simply, he understood.

The best news of all was that he asked me to try not to worry anymore, as he couldn't see anything that was potentially troublesome or worrying to him. He explained it would be removed and sent away for investigation, and if there was anything unusual, I may be asked to come back and have a 'little more scraped away.' But his approach made all the difference to me - I was no longer scared, and I felt so reassured.

As promised, my appointment came through for a biopsy for 3 weeks later.

Again. the Doctor who saw me was amazing - the small procedure quick and very little pain was experienced. Everything was clearly explained to me - and 17 minutes later it was finished.

I experienced no pain following the procedure and 8 days later, the stitches were taken out - again without pain.

The scar is healing well - and I feel overjoyed about how lucky I have been.

I realised just how vital the words are that are spoken when you see a Doctor, honesty is obviously crucial - I wouldn't want to have been misled - but I certainly went into panic mode after my initial appointment, and blamed myself for not seeking professional advice sooner.

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Responses

Response from Alicia Stevenson, Nurse Manager Dermatology (Northern Services), Dermatology Team (Northern Services), Royal Devon University Healthcare NHS Foundation Trust last week
Alicia Stevenson
Nurse Manager Dermatology (Northern Services), Dermatology Team (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 07/05/2024 at 14:53
Published on Care Opinion at 14:53


Dear Sky23,

Thank you for taking the time to offer your detailed feedback on Care Opinion regarding your experiences of using Dermatology services.

I am so sorry to hear that you were so upset following suggestions from your GP that the area could be cancerous. I understand this must have been very worrying for you, especially having to wait the 17 days before you could be seen in Dermatology. We have a two week rule, which it appears you were just slightly over.

I am delighted to hear you felt the Doctor you saw in your first appointment was understanding, treating you with empathy and respect, leaving you reassured.

It is great to hear that you were seen three weeks later for the procedure and that the procedure and aftercare went smoothly.

It is understandable to have been panicked by your initial appointment, and I agree transparency is important, but sometimes receiving the news is scary.

Thank you again for sharing your story and I am thrilled you had a good experience overall.

Kind regards

Alicia

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