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Top class treatment every step of the way

Posted By Kasia123

"Top class treatment every step of the way"

About: South West Acute Hospital / Maternity care Western Health & Social Care Trust / Community Midwifery Services

(as a service user),

Recently I gave birth to my baby boy and received truly exceptional care from Community Midwives, Foetal Assessment Unit, Maternity inpatients and the Labour ward. What could have been a traumatic time, turned out to be not so with the support of the excellent team at the above mentioned services. 

The level of expertise, compassion and genuine care shown to me, my partner and son were second to none and I feel thank you will never be enough! 

I must mention midwives Michelle and Anne from labour ward, as well as Dr Lisa and Nikki (midwifery support worker) who were truly exceptional; absolute dream team of incredible professionals! It was clear these ladies truly love what they do and I feel I got top class treatment every step of the way; that I wasn’t just another patient to them but truly mattered. 

I’m also grateful to the incredible team of community midwives who followed my care at home post-discharge - no question was too silly for them, and they were full of advice and support every step of the way. 

I’m so thankful to every person who’s cared for us, and apologies for the names that I forgot with my baby brain. Please know what a true difference you made to my experience, we will be forever grateful. 
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Responses

Response from Ali Ferguson, Community Midwife Team Lead for SWAH/OHPCC, Maternity, WHSCT 2 weeks ago
Ali Ferguson
Community Midwife Team Lead for SWAH/OHPCC, Maternity,
WHSCT

Submitted on 30/04/2024 at 11:38
Published on Care Opinion at 11:38

picture of Ali Ferguson

Dear Kasia123,

Congratulations on the birth of your baby boy. I hope you are your family are all doing well.

Thank you for taking the time to share your lovely feedback. I am delighted to hear that you felt so well supported in your pregnancy and postnatal journey. It is always lovely for staff to hear that the care they provide has been so well received and I will ensure to share your comments with our Community Midwives and the wider Maternity team.

Sending my very best wishes to you and your family.

Kind Regards

Ali Ferguson

Community Midwife Team Lead

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Response from Mairead McKenna, Midwifery Sister SWAH, Western Health & Social Care Trust 2 weeks ago
Mairead McKenna
Midwifery Sister SWAH,
Western Health & Social Care Trust

Submitted on 30/04/2024 at 11:42
Published on Care Opinion at 11:42

Dear Kasia123

Congratulations on the birth of your baby son.

Thank you so much for taking the time to write such lovely and positive feedback in relation to the care you received within the maternity unit and the community.

I am delighted to hear that you found the care professional, compassionate and supportive. I have passed on your lovely feedback to the staff you mentioned but also to the wider maternity team.

I wish you and your family the very best.

Kind Regards

Mairead McKenna

Midwifery Sister

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